FAQs

Cinema Ticket Price Categories

Under 2s: Free but sit on guardians knee
Child: 16 years and under
Full Price: 17 years – 59 years
Concessions: Senor Citizen 60yrs+
Carers: Free

What are Rheged’s opening times?

You can find our latest opening times here.

Are you open all year round?

We’re open every day, except Christmas Day and Boxing Day.

Do I have to pay to visit?

Entry and parking are both free.  Charges only apply to attractions such as our films, live streaming, indoor play and some exhibitions.

Do you have a car park?

Yes and we have 250 spaces, plus disabled parking and coach parking. Its free to park 8.30 – 8.30pm daily but our car park is for Rheged customers only and cars or motorhomes are not permitted to park overnight as the area is locked.

Can I book a table in the Cafe?

Yes, please call 01768 868000 to make a reservation. 

Is there anywhere I can work with my laptop?

Our Gather space is the perfect place for customers to work or meet with an abundance of power sockets, high speed wifi and self serve coffee machines.

Can I get a refund on my ticket if I’m unable to attend?

All tickets are non-refundable and non-transferable.

Do groups or coaches need to pre-book or can we just turn up?

We ask all groups arriving on a coach or minibus to pre-book to ensure we make the correct arrangements.

Can I bring my dog into the building?

Sorry, we only allow assistance dogs in our main building.

What facilities do you have for babies?

We have facilities for baby changing, heating bottles and food as well as great pram and buggy access around the building.

Where can I go for a drink or bite to eat before/after an event?

Our Cafe seats 100 and is the perfect place to meet socially or for work. Its fresh modern menus feature speciality food and drink from some of our favourite craft producers in Cumbria and beyond. We even have a pizza oven and fresh juice bar.

Can we bring our own picnics?

We do not allow food other than that bought in Rheged to be consumed in our main building. However, we do have outside picnic areas which you are welcome to use.

Can I get a refund on a product bought in your Shops?

Yes if you produce a receipt and do this within 28 days of purchase.

Which is the nearest lake to Rheged?

Our nearest lake is Ullswater, only 10 minutes away.

Are you wheelchair accessible?

Yes all areas of our main building are wheelchair accessible with designated seating areas in our Cafe and Cinema.

Is there a hearing loop in the building?

We have one in Screen 1 of our Cinema, but not in Screen 2.

I can’t find a solution to my query.

If you can find a solution to your query on this page, please click here to fill out our contact form, and a member of the team will get in touch to answer your queries.